Quick, simple and affordable - manage your finances, make payments and do business with the Bank from the comfort of your home! All you need is a computer with Internet access and a token (m-token or a physical token). You arrange m-token free of charge when arranging the on-line banking(e-zaba).
e-zaba
Using e-zaba, you can:
- check the balance of your accounts (even the ones for which you are an authorized signatory), savings, investments and loans
- pay bills in Croatia and abroad (right now, in the future or using a standing order)
- forward a confirmation of order execution to the recipient by e-mail or mail
- stay informed about your expenses
- buy, sell and exchange foreign currencies
- buy, sell and transfer shares in ZB Invest funds
- arrange term deposit with a stimulating interest rate
- arrange i-Bills
- consult your banker and execute certain transactions usinge e-branch
Benefits
- Savings
e-zaba ensures savings since you can pay your utility bills at the most affordable prices (EUR 0.30 per bill) - Convenience and availability
Using e-zaba you can make a term deposit, check your loan rate or make payments into foreign countries from your home, without having to go to the Bank and wait in lines. - You do not depend on working hours of branches you can do everything you need to do, at your convenience
- You will always be the first in the line -no waiting, no queues, only the comfort of your living room
- You will be informed about your accounts at all times - check your transactions, balances and activity of your accounts
- It saves the environment - receive your statements and notifications using e-zaba instead of in paper form
Additional information and assistance:
ezaba-gradjani@unicreditgroup.zaba.hr
01 3789 785
On-line banking (e-zaba) can be arranged in any branch. The only requirement is that you have a current account with the Bank. It is ready for use right away.
Prices
| Arranging and using the service costs | EUR 1.33/month |
| Arranging and using the service for users of Premium, Senior, Obitelj, Obitelj plus, Student, Dinamična, Elastična, Klasična Lepeza package | free of charge |
| Arranging and using the service for users of Moderan and Aktivan Platni asistent package and for users of Package for the Youth | free of charge |
| Payments to the accounts of natural persons who hold an account with Zagrebačka banka | free of charge |
| Payments to the accounts of legal persons who hold an account with Zagrebačka banka | EUR 0.17 per order |
| Payments to the accounts in other banks | EUR 0.30 per order |
Arrangement
Are there any technical requirements for the use of on-line banking (e-zaba)?
All you need is a computer with Internet access and a token which you arrange when arranging the e-zaba service.
To use e-zaba, the recommended operating system version is Windows 10 and higher (minimum 7 or 8.1) and Mac 10.14 (Mojave) or higher (minimum 10.12 (Sierra)).
e-zaba is optimized to work in Internet Explorer 11 and higher, Firefox (minimum Mozilla FireFox 36) and Google Chrome (minimum Google Chrome 64).
Where can I arrange e-zaba?
You can arrange e-zaba in any branch of Zagrebačka banka.
Use
How to log in to e-zaba?
Retail users access e-zaba via website of Zagrebačka banka, www.zaba.hr, by selecting
the e-zaba link – Retail (Građani). When logging in to e-zaba, token identification is required.
Select m-token in the m-zaba application on your mobile device and enter the PIN you specified when activating m-token. In the main menu of m-token, select “OTP (APPLI1)” which will open a window containing a token serial number and OTP (one-time password), which are required for logging in to e-zaba. On the log-in page of e-zaba for retail users, enter the required data from your m-token in fields “Token serial number” (“Broj tokena”) and “OTP (APPLI1)” and then select “Log in” (“Prijava”).
How to use e-zaba to pay utility bills or transfer money to another account?
In the main menu, select “e-Payments” (“e-plaćanja”) – “Payments” (“Plaćanja”) and select “Domestic payments” (“Plaćanja u eurima u zemlji”). Enter the required data into the payment order and select “Prepare order” (“Pripremi”). Confirm the transaction using your token.
How to make an order on a certain date in the future?
When entering an order, select the required date of execution. Confirm the order by entering the MAC and conduct the payment – the order will be executed on the specified date.
What are templates and how can I use them?
You can create payment templates for orders that you frequently pay to the same recipient (for example, utility bills and other monthly bills). After you create a specific payment template, you can use it for future payments. You will only need to enter the items which have changed compared to the stored template (usually, the payment amount or reference number). You will notice that e-zaba saves your time because you do not have to fill in entire orders over and over again. You can assign a name to each template to easily find them when paying bills next time.
Can I arrange Bank services using e-zaba?
Using e-zaba you can make a term deposit, arrange i-Račun service for utility bills or arrange standing orders or direct debit – all that is only a few clicks away!
If you need to consult a banker, using e-zaba you can chat with e-banker who will answer all your questions and, if necessary, set up an appointment in your preferred branch.
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Security
Is it safe to use e-zaba?
Zagrebačka banka continuously takes care of the security of operation via Internet banking by applying the latest protection technologies and implementing preventive measures to protect each and every element of its services, and thus ensure the maximum protection against misuse.
Users access Internet banking using a token device or the m-token mobile application. Operational security of e-zaba is guaranteed by data coding and the application of a token or m-token accessed by entering a PIN.
Accounts
How can I make payments to recipients abroad?
You can pay abroad via m-zaba and e-zaba (for amounts up to EUR 10,000) and e-branch.
Payment via e-zaba:
• log in
• in the main menu, select the option "e-payments" and " Payments to recipients abroad"
• fill in the payment order with the necessary information
• select the "Prepare" option
• confirm the transaction with the token.
Payment via m-zaba:
• log in
• in the main menu, select the option "Payments" and "Payment abroad"
• fill in the payment order with the necessary information
• select the "Prepare" option
• confirm the transaction.
If your payment exceeds EUR 10,000 you can make the payment through e-branch:
•download the Request for payment to foreign recipients
•fill out the Request and send it to:e-poslovnica@unicreditgroup.zaba.hr
•using e-branch (chat), contact the e-banker who will, with your approval, carry out the payment to the recipient abroad. The Chatoption can be found in the toolbar at the bottom of the page after you sign into e-zaba and is available Monday to Friday from 8 a.m. to 8 p.m.
